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With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.More Details Our Maximum On technology ensures 100% uptime Service Level Agreement (SLA) so that your website is always available when your visitors are online.

More Details We make it easy for you to offer live support, which will improve your customer satisfaction ratings.

Our real-time, built-in translator, breaks down language barriers by automatically detecting and translating chats into the language your customers use.

Use these insights to engage visitors in real time with live chat app.

Improve website visitor tracking by constructing a successful navigation plan for your site.

Currently we generate revenue by providing live answering services for a select group of customers - though to use the software yourself is completely free, with no limits at all on the number of Agents, Chat Volumes or sites that you can add widgets to. is an Agent Centric chat application, which means every agent has their own account and you can share 'sites'.

What happened to old chat room and why introduce a new chat software?As a manager get a bird's eye view of your teams performance.Measure user performance by user rating and availability.Every day we listen to user feedback, to learn more about the features we should be focussing on.Feel free to chat with us at any time to discuss your specific live chat needs. There are no limits to the number of agents that you can share a site with.However big your gang is, ICQ has got room for everyone.

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